Shipping Policy

Thank you for shopping with KITVALOR.

This Shipping Policy explains how we process and deliver orders placed through kitvalor.com.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders are not normally processed on weekends or public holidays.

During holidays, promotional events, or periods of high order volume, additional processing time may be required.

2. Shipping Destinations

KITVALOR ships to supported countries and regions available during checkout.

The availability of shipping services may depend on:

  • Destination country or region
  • Carrier availability
  • Local regulations
  • Product restrictions
  • Customs requirements

If your destination is not available at checkout, we are currently unable to ship to that location.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before payment is completed.

Shipping costs may vary depending on the destination, order value, delivery service, and other applicable factors.

4. Estimated Delivery Time

Estimated delivery times vary depending on the destination and logistics provider.

International orders generally require approximately 7–20 business days after processing, although some destinations may take longer.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, tracking details may be sent to the email address associated with your order.

Please allow time for the carrier's tracking system to update after your package has been dispatched.

6. Delivery Delays

Delivery may be delayed due to circumstances including:

  • Customs inspections
  • Severe weather
  • Public holidays
  • Carrier disruptions
  • Incorrect shipping information
  • Local transportation issues
  • Events beyond our reasonable control

KITVALOR cannot guarantee a specific delivery date.

7. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Where such charges are not collected during checkout, they may be the responsibility of the customer.

8. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping information entered during checkout is accurate.

If you notice an error, contact service@kitvalor.com immediately.

Once an order has been shipped, we may not be able to change the delivery address.

9. Lost or Undelivered Packages

If your tracking information indicates an unusual delay or your package has not arrived within a reasonable period, please contact us.

We may ask you to provide your order number and relevant tracking information so that we can review the shipment.

10. Contact Us

For shipping-related questions:

Email: service@kitvalor.com

Telephone:+86 130 7366 2494

Company: Guangzhou Hangfangpai Trading Co., Ltd.

Registered Address:
Room 103, No. 6 Jiaoyu Road, Zhujiang Subdistrict, Nansha District, Guangzhou, Guangdong, China

U.S. Contact / Warehouse Address:
485 Horizon Drive NE, Suite 800, Suwanee, GA 30024, United States