Return & Refund Policy
At KITVALOR, we want customers to have a clear and straightforward return experience.
Please review the following conditions before requesting a return.
1. Return Period
Eligible products may be returned within 30 days from the date of delivery.
Return requests submitted after the applicable return period may not be accepted.
2. Return Eligibility
To qualify for a return, the item must generally:
- Be unused and unworn
- Be unwashed
- Be in its original condition
- Include original tags where applicable
- Be returned with original packaging where reasonably possible
- Include proof of purchase or the relevant order number
3. Non-Returnable Items
Returns may not be accepted for:
- Items showing signs of wear or use
- Washed items
- Damaged items caused after delivery
- Items without required packaging or tags
- Personalized or customized products
- Items specifically marked as final sale or non-returnable
- Items returned outside the return period
Certain hygiene-sensitive products may also be excluded from returns where required for health or hygiene reasons.
4. How to Request a Return
Before sending any item back, please contact our customer service team at:
Email: service@kitvalor.com
Please provide:
- Your order number
- Product name
- Reason for return
- Relevant photographs if the item is damaged, defective, or incorrect
After reviewing your request, our customer service team will provide return instructions.
Please do not send products back without contacting us first. Unauthorized returns may not be accepted.
5. Return Address
Once your return request has been approved, eligible returns should be sent to the following return address:
Return Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Return Contact Number:
+1 770 468 2367
Please ensure that your order number or return reference information is included with the package so that we can identify and process your return.
6. Return Shipping Costs
If a return is caused by an error on our part, such as receiving an incorrect, defective, or damaged product, we will review the case and provide an appropriate solution.
For returns based on personal preference, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, return shipping costs may be the responsibility of the customer.
We recommend using a trackable shipping service when returning your item.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from the item ordered, please contact us as soon as possible.
Provide clear photographs or videos showing the issue so that we can review your claim.
Where the issue is confirmed to be caused by a product defect, shipping damage, or fulfillment error, we will provide an appropriate resolution.
8. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to the original payment method used for the order.
9. Refund Processing Time
After a refund has been issued, additional processing time may be required by your bank, card issuer, or payment provider.
The exact timeframe depends on the financial institution and payment method used.
10. Original Shipping Charges
Original shipping fees may be non-refundable unless the return results from an error on our part or applicable law requires otherwise.
11. Exchanges
Where direct exchanges are unavailable, you may be asked to return the original item and place a new order for your preferred product, color, or size.
Please contact customer service before returning any item for an exchange.
12. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: service@kitvalor.com
Customer Service Telephone: +86 130 7366 2494
U.S. Return Contact Telephone: +1 770 468 2367
Company: Guangzhou Hangfangpai Trading Co., Ltd.
Registered Address:
Room 103, No. 6 Jiaoyu Road, Zhujiang Subdistrict, Nansha District, Guangzhou, Guangdong, China
U.S. Return Address:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
